Terms & Conditions

Firantes is incorporated under Nepal Companies Act and accepts your reservation/booking under the following terms and conditions.
Firantes (hereinafter referred to as “The Company” or “We”), is a registered company with its office located between Pokhara, Nepal and Valencia, Spain. The company is headed by Kumar Tamang.

Trip booking terms and conditions herein as follows is a legal contract document of our company in regards to overall trip operations and governs the basis of trustworthy mutual relationship and consent between you (service seeker, client) and us (The Company). This document also forms the basis of the services the company provides and promises to provide as well as the acceptance of these terms and conditions by the clients while receiving these services from the company for a specified period of time.

The following terms and conditions apply to all types of holiday trips offered by the company.

It is deemed mandatory to read the terms and conditions carefully as it contains essential information before proceeding online trip booking form.

In addition to booking a trip, your agreement to these terms and conditions is supposed to be imposed on the cancelation policy and certain limitations of liability.

To sum up, both parties are liable to resolve any legal and other disputes as well as misunderstandings and unexpected incidents beyond terms and conditions that may arise during the course of any trip.

Become Our Business Partner

Firantes trek, one of the leading trekking and adventure companies in Nepal, is actively seeking strategic partnerships. As Nepal is renowned for its rich culture, majestic Himalayas, and incredible diversity, it remains a top destination for trekking enthusiasts. Recognizing that not all trekking companies can establish a physical presence in every country and effectively manage international trekkers in foreign territories, Firantes sees immense value in collaborating with like- minded partners. By joining forces, we can leverage our collective expertise, resources, and networks to provide exceptional trekking experiences to a broader global audience. We invite potential partners to explore the exciting possibilities of working together in this ever-thriving sector of adventure tourism.

Contact us for more information.

1. Booking a Trip

The term “Trip” stated in these website and booking conditions are a representative form of any product itinerary or activities described on this website to buy or deal with us including those which might otherwise be recognized as trekking, walking, hiking, climbing, sightseeing, mountaineering, tours, expeditions, as well as other adventure tour programs.

Confirmation of the email is officially the fastest way and an indication of your trip booking as being accepted by the company after your booking proceeds. From this date, you are ensured to become your trip definite.

2. Contract Formation

A contract comes into existence after accepting reservation details by Firantes.

In fact, it is a condition in which both parties; companies, and clients enter into a contract for its existence.

Prior to any trip booking confirmation, a contract comes into force, in other words, the company reserves the right in increasing and decreasing of listed broacher price.

Please be advised, in summary, that company would be a disclaimer to any warranty, collateral agreement, prior agreement, description of services or conditions, other than or expressed herein.

3. Deposit Rrequirement

A. Nepal trips confirmation payment

To secure your place and to process the confirmation of your booking for the Nepal trip, a non-refundable 10% percent down payment of the total trip cost is required as an advance deposit to the company within two weeks from the date of inquiry in accordance with the company policy as a per-person basis. It is proof that you are intending to planning a trip. Generally, we need advance payments from your behalf for fixing prior arrangements of hotel reservations, flight tickets, transportation tickets, permits, Trekkers’ Information Management Systems (TIMS) card, etc. Your service arrangements are managed as soon as the advance is received. The booking deposit is acceptable both through the bank transfer and/or by Card authentication and 3D Secure credit card, (Visa or Master Card or American Express card). The company communicates via email for additional information regarding the direct money deposit details while proceeding with the booking..

B. Nepal trips final payment

Final remaining 90% percent balance payments for trekking, tours, climbing, expedition, or any kind of trip can generally be made upon your arrival in Nepal (during the official briefing time in our office) prior to the initial trip departure date. Final trip documentation will be released upon full trip payment. Your final payment is accepted by the bank transfer, cash, or credit card,(Visa or Mastercard or American Express Card). 4% percent surcharges will be added while making your payment (This is applicable for withdrawal and deposit with the objective of trip extension, final balances as well as miscellaneous purchase). However, to avoid the bank charge, we highly recommend making payment in cash as a surcharge is imposed by a credit card payment service provider.

4. Payment Methods

After your request for trips, and the confirmation is approved by the company, the second step is to make payments in the amount specified by the provision of the company clause in the above statement. Fund transfer for booking trips is accessible whether you make it through bank transfer or Card authentication and 3D Secure credit card (Visa or Master Card or American Express card). You are advised to consider carefully while filling up required detailed information in transferring funds from any payment methods. The company also sends you an email with the details for making payment once the booking form (on the company website) is filled.

A. Payment by credit card (Master card or visa)

While making payment, go to any trip package you want to embark on, fill up the required information on “BOOK THIS TRIP” and pay the advance amount as specified in the given trip.


B. Payment via Wire/Bank Transfer

The provided bank payment details below is an authorized official bank account of Firantes. It only belongs to the company and reserves the right to claim the possession with the complete reliability and formality of law as well as clause disclosed in the opening account.

Bank Payment Details

EUR ( Euro Account )

Conctact us for bank account details.

Please, you can send a fund transfer through the Western Union Money Transfer without any hassle and hesitation. For that, further information has been provided in the email corresponding.
Email must be sent to us along with the attached remittance slip or reference numbers after completing your transfer process. It would be better for us to check in case of a different name forwarded by the bank.
Please note that we are not responsible for a case of any delay or loss during the transfer process. Likewise, receiving your money with us is less than the amount you sent because of the use of mediator bank or any other reasons; you are requested upon arrival to pay accordingly so that the total is equivalent to the product cost.

5. Last minute booking

This is for the clients who could not book trips in advance for any reason but are eager to confirm booking trips within a short period. Firantes has made a special booking provision with regard to the Nepal trips, your last-minute booking with 100% percent trip payments 24 hrs before starting a trip is accepted. Likewise, we are always ready to operate Nepal trips anytime. For this, you could contact us for more information at +34 691891390 (Paula Cuevas) /+977-9869380180 (Kumar Tamang) or email us . 

6. Cancellation policy

A. Company cancellation
In rare cases, due to unexpected events and unforeseen circumstances beyond our management and client’s control, the trips can be delayed and rescheduled according to your availability.

Similarly, if conditions require cancellation of the trip, in such cases, we provide a reimbursement of the advance payment under the following conditions.

If the contributing factors that caused the cancellation of trips are religious, cultural, economic, political, social, etc. in such circumstances, local government administration may not allow for participating in specific trips. In such cases, clients can exchange to other trips with similar costs or can change the dates of the trip.

Firantes will not take responsibility for these events.

Advice from guides or Sherpa or any local people about the condition of the weather, or condition of the trail or anything will have to be taken seriously, as ignoring such advice may harm you or your health. The decisions taken by trek leaders will be final.

B. Trip cancellation by the clients

If you have made full payment for any trip, you are liable to receive the refund amount in case of cancellation of the trip.

Any trip cancellation made by a client has to be disclosed mandatorily in the written notification and acknowledged by the company. Your request with the submission of the cancellation date should be received by a company. In such a case, the company reserves the right to impose certain applicable charges on your trip cancellation.

The cancellation charge herein is the representation of the total listed online website brochure trip cost based on percentage. 

Refund of Booking Payment if it has been paid in full (%)  

45 days or more 85%
44- 30 days 70%
29- 15 days 50%
15 – 7 days 30%
less than 7 days 0%

Please note that no refunds will be made to clients who drop out of the journey regardless of the reason after the trip has started. There is no refund on the unused amount based on the itinerary. Similarly, no refunds are applicable for unutilized facilities such as accommodation, transport, sightseeing, meals, or services..

Flight tickets will not be refunded.

7. Life Time Deposit

If the company has received advance payment for Nepal trips, but the client cancels the trip, the advance paid will be put on hold as a lifetime deposit and the client is free to use this advance in the future.

8. Trip Amendment

The trip amendment is an obligatory condition in which the trip itinerary needs to be changed because of undesirable circumstances during the trip. The factors beyond our control such as weather conditions, landslides, etc. may hinder the trips, in such cases, the company will provide timely advice to the clients.

If clients want to amend the trip because of their personal reasons, trip amendment notification should reach the company in writing, and then the company may decide to make the necessary amendments.

The fees for amendment of a trip are:

Booking amendment requests made by clients before 30 days of the original trip departure date- EUR € 50.00 per person.

Booking amendment request made by clients less than 30 days to their original trip departure date- charges are the same as the cancellation fees. As hotels, guest houses, group operators, or airlines are paid in advance.

9. Trip Cancellation by Company

The company reserves the right to cancel any of your booked trips for justified reasons, mostly which are not in control of the company. The company reserves the right to cancel any guaranteed trip for client safety concerns before the departure date for reasons beyond our control (example – natural disaster, flight cancellation, consequences of strikes, industrial action, wars, sickness, quarantine, government intervention, weather conditions, or another untoward occurrence). In such an event, Firantes provides a refund of only 50% of the trip booking price, as the company would have already paid third parties for transportation, accommodation, and other fees.

Please be advised that your significant alterations or changes exclude a change of airline carrier, flight time tables, or itineraries provided that the departure and arrival dates remain unchanged. Similarly, changes are allowed for cabin category or hotel accommodation provided they are of the same category.

The company is not liable for any accidental expenses, losses, or consequences of losses incurred due to any reason including visa problems, vaccinations, non-refundable flights or train tickets, non-refundable car parking or other fees, loss of earnings, etc., that may arise from trip bookings.

10. Medical conditions and special requirements

The clients have to notify Firantes in writing the factual medical condition at the time of booking that clearly states the mental or physical condition that may affect the client’s fitness during the trip. Failure to inform the company about health conditions at the time of booking may result in clients being refused to travel, and no refunds will be provided.

In addition, we want clients to take into consideration other factors that affect mobility (trekking) such as age, pregnancy, or other mental or physical conditions. In such cases, we advise you to choose a suitable trip. The company is not entitled to provide any special facilities unless it has agreed to do so in writing. The company will always try its best to suit clients’ special requests including dietary, but such requests do not form part of the contract and therefore the company is not liable for not providing these requests. Medical facilities may differ from country to the country thus the company makes no representations and provides no warranties in relation to the standard of such treatment.

11. Travel Insurance

You must understand that trips in remote parts of Himalayan countries may bring an inherent risk as a result of bad weather, landslide, flood, etc., which are beyond our control, and can cause serious injury and death. Our overall organization efforts will favor avoiding such risks and hazards at any cost based on our capacity.

However, there is still a very very low possibility of accidents happening. So, travel insurance is mandatory for undertaking any trips in the Himalayas, and an insurance policy should cover adequate protection for the full duration of the trip. Sufficient and valid travel insurance with a rescue and evacuation policy is mandatory for all travelers.

The insurance policy must cover accidents, death-related expenses, injury, illness, medical expenses (including for pre-existing medical evacuation conditions), emergency repatriation (including helicopter rescue and air ambulance where applicable), and personal liability.

The company also recommends the policy to cover trip cancellation, curtailment and loss of luggage, and personal belongings. You must carry proof of insurance with you and produce it when requested by the company. If you are unable to provide evidence of insurance when the company requests, the company reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your trip, with no right of refund.

12. Flight delays and changes in the itinerary

Please be prepared that mountain adventures are always unpredictable. The main reason is bad weather conditions in mountain regions causing domestic flight delays. In case of delayed flights during departure (starting of the trip) or return (ending of the trip), the client is responsible to bear all additional expenses including food and accommodation costs. If you wish to make alternative arrangements such as a helicopter flight to avoid flight delays, all additional costs would be your responsibility. Additionally,
Firantes does not accept any responsibility for costs incurred as a result of a missed international flight but would assist to make alternative arrangements wherever possible. Please note that while on the field, we may have to make some changes in the itinerary due to unforeseen circumstances not under our control. However, we will stick to the itinerary as far as possible.

13. Paper and document

All necessary documents should be carried out with you in sequence and have to be shown when requested by the company. You will also be asked to send us scanned documents for several purposes such as for flight or accommodation reservations during booking. We are not accountable in case of any trip formality not completed in time before the trip departs because of the lack of essential papers and documents.

14. Visa and Passport

You must carry a valid passport and have obtained the appropriate visas when traveling with Firantes. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is your responsibility to ensure the correct visas for the countries while traveling on the Nepal trip. The company will not be responsible for your refused entry to a country or place due to a lack of correct visa documentation. For most countries, a Nepal visa is available on arrival in Nepal. For Tibet and Bhutan, the company can make necessary arrangements upon request. For India, the client will have to acquire a visa from their own home country.

15. Injuries and Evacuation

Firantes would not be liable for any injury/health conditions/emotional or other conditions suffered by the client during the trip. Similarly, our package cost does not include any personal insurance. Hence, we advise the clients to take adequate insurance packages, including medical emergencies and evacuation by Helicopter.

16. Services missed or unused

There will be no discounts or money refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. sickness, death of a family member, etc, late arrival on the tour, or premature departure either voluntarily or involuntarily

17. Health & Fitness

As you know, trekking in the remote parts of the Himalayas requires a certain level of physical fitness, so it is recommended to consult with a doctor before deciding to travel to Nepal. You should notify your current health conditions of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of required medical attention that may affect your ability to travel to us.

18. Children

A legal guardian must accompany all travelers under the age of eighteen. Further information about age and suitability will be provided in email correspondence.

19. Discount Provision

The company offers special discount rates during holiday and off seasons only for specific products and is limited for a specific time period. To take advantage of those offers, clients must book trips within the time specified in the offer. The offer is not valid for bookings made prior to or after the offer period.

A. Groups
Firantes offers a discount per person on brochure price for a group of at least 6 members. The company operates trips for any group size or even for an individual. However, groups of less than 6 members are not eligible for offers.

B. School /College Group
Firantes offers reasonable trip prices to students (in school or college) who want to serve as volunteers in remote Nepali communities. Such groups will not be charged the listed trip price, and this discount is offered during booking. This service is provided to promote community welfare.

C. Business to Business
Firantes also provides services for international agencies to guide their trip to Nepal. Therefore, the company has special rate provisions for such companies that want to coordinate and cooperate with Firantes in Nepal trips.

Discounts will not appear in the brochure, they will only be applied if the customer asks for them.

20. Holiday changes

Traveling with Firantes trek requires a degree of flexibility and understanding. Infrequently modes of transport, accommodation, and itineraries may change without prior notice due to local circumstances such as flight delay, cancellation, or postponement. This change might also occur because of unfavorable weather, landslides, road blockage, flood, snow, political unrest, delayed arrival, etc. In such cases, the company is unable to refund the money because of prior supplier arrangements.

However, the company provides the same category, alternative or substitute trips instead of refunds. The company does not take any responsibility for loss of employment, delays, or compensation as a result of a booking and embarking on the trip with Firantes.

21. Supplement charge

All our holiday trip packages, rooms, or tents are based on sharing. The single room supplement charge will be levied to the clients if they do not have another tour participant for sharing accommodation.

22. Risk & Responsibility

Your safety and enjoyment are paramount to our concern. We will not compromise your safety at any cost. The entire team discharges their responsibility sincerely to guarantee that your holiday is hassle-free.

We are committed to offering highly professional services that can prove to be a life-changing journey. We organize all trips with strong team coordination, cooperation, and support. The entire trip is conducted strictly under the rules and regulations of the Nepal government and its policies.

Uncertain and inherent circumstances might result in changes in the trips. Therefore, Firantes and its associated organization shall not be responsible for any changes in the itinerary because of unavoidable circumstances like government restriction, landslide, road blockage, and political strike, cancellation of flight, delay, sickness, or accident. The client should themselves meet additional costs incurred during such periods.

23. Trip Duration Changes

If in case, the booked trip is completed before the duration (days) as set out in the trip package, the Company will not make any refunds. However, if the trip exceeds the duration set in the trip package, the client has to pay extra costs.

24. Responsible Tourism Policy

Firantes has been established with the objective of providing benefits directly to the local people, tourists, environment, government, and tourism industry to a large extent. You are requested to read for more detailed information about our Responsible Tourism Policy before booking your holiday with us. We always expect you to follow our guidelines and policies to make the most out of the trips.

25. Impact on the journey

We do our best to make your trip comfortable, exciting, and thrilling. However, unlike western affluent countries, Himalayan countries might not afford all the facilities that you are used to, we want you to be aware of this fact.

26. Your personal belongings

On the trip, our crew members try their best to make your luggage safe. However, in case of loss or damage to your belongings, while being transported by our porters, ponies, or vehicles, the company will not take any responsibility. You are advised to purchase comprehensive insurance to cover such hazards.

27. Dispute Settlement

In case of dispute, the dispute will be settled in the courts in Kathmandu, Bagmati Province according to the laws of Nepal.

28. Compensation

If in case the company has to pay compensation, the compensation amount will not be more than the amount the client has paid to the company.

29. Enforcement of Terms and Conditions

In case certain provisions included in this terms and conditions document conflict with the local laws and are not enforceable, then only those provisions are void, the remaining provisions will be enforced.

30. Publicity

Firantes might use the images taken by clients during their trip without prior notice, recourse, and compensation. These images might be used for publicity and promotion purposes. You agree to grant this permission to the company. However, if you explicitly request us not to use your images for publicity or promotion, the company will abide by your request.

31. Privacy

For obtaining necessities information from clients during the booking, the company asks several questions. No private or personal information that you supply to us when making a booking will be indulged for any other purposes.

26. Updating of terms and conditions

The company reserves the right to update and amend these terms and conditions at any time. It is the responsibility of the client to keep updated with any such changes. The current version of terms and conditions will always be found on the website www.firantes.com and will be the terms referred to in any dispute.

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